Technical support is only a phone call away.
Our machinery technicians have the ability to dial in to a networked machine and diagnose software glitches or anomalies.
Servicing
Responsive service & support
Responsive, boots on the ground service & support
We understand that machine downtime is costly, which is why we put so much effort into providing local, responsive service.
With support technicians in America, New Zealand and Australia, Spida has one of the most comprehensive service and support networks in the Industry.
We are committed to forming real partnerships with customers, and that means responding to any break- downs quickly and efficiently.
Preventative Maintenance
Preventative Maintenance is a crucial part of a Truss Plant’s planning and implementation strategy.
We provide comprehensive, responsive support for your maintenance calendar.
Computerised equipment is delivered and installed by our experts and a maintenance regime is covered in the Service Manuals provided. We offer quarterly or half yearly maintenance visits to support your maintenance crew.
Responsive Service and Sales Support starts with just one phone call.
Call our team directly or call the office:
Spida New Zealand +64 7 579 5010
Spida US / Indianapolis +1 866-647-7771
Software Support
Spida is continually updating the mechanics of our machines as well as improving the supporting software. To ensure our customers can take advantage of the software upgrades, the ‘owners’ section of our website contains a series of short, informative videos outlining any new features and advantages for each software release.
Operator Manuals
Our Operator Manuals are comprehensive and provide comprehensive information on packaging, operating, safety, maintenance and trouble shooting. For any practical advice or applications – or to learn how to maintain your new piece of equipment to keep it in mint condition, simply review the associated manual. For more questions please call your local office.
Servicing Videos
Spida is continually updating the mechanics of our machines as well as improving the supporting software. To ensure our customers can take advantage of the software upgrades, the ‘owners’ section of our website contains a series of short, informative videos outlining any new features and advantages for each software release.
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