PEACE OF MIND BUILT IN:
Spida Technical Service Agreements (TSA)
Our annual Technical Service Agreement (TSA) is designed to make owning and operating Spida equipment easier, more predictable and more cost-effective.
With a TSA in place, you can be confident your machinery is being cared for to the highest standard - by the people who know it best.
What’s included in a Spida TSA
✓ Unlimited technical support via phone and remote connection
✓ Unlimited software upgrades in your current format
✓ Online training and retraining for new or existing operators
✓ 15% discount on all spare parts
✓ Priority service response
Everything is designed to minimize unplanned downtime and keep your equipment operating as intended.
Customers with a TSA benefit from
✓ Faster access to technical support
✓ Reduced unplanned downtime
✓ Lower long-term maintenance costs
✓ Better-trained operators
✓ Confidence that equipment is maintained to Spida standards
✓ Machinery performing at its best, minimizing wear and tear
✓ Improved efficiency, reliability and safety through consistent maintenance
For many customers, the ongoing parts discount and avoided downtime alone make the agreement a sound investment.
Local service backed by global expertise
Local & Responsive
We pride ourselves on having a local, ‘boots on the ground’ service team, allowing us to respond to your needs as quickly as possible.
While machinery is what we provide, it’s people and relationships which are at our core.
Well Resourced
Our local team has great depth and combined experience. The size of our local team means we have availability when you need it. You’re able to plan ahead for installation dates and schedule in service runs.
Our vehicles are also well equipped with materials, making our servicing and maintenance work very efficient.
Comprehensive Service
We’re also part of a combined service team of technicians in North America, New Zealand and Australia.
This, alongside the knowledge and experience our team has, means we provide one of the most comprehensive service and support networks in the industry.
Ongoing maintenance you can do yourself
In addition to professional servicing, there are simple daily, weekly and monthly checks operators can carry out to support optimal machine performance.
These recommended maintenance routines are outlined in your machine manual and play an important role in keeping your equipment running smoothly between service interactions.
Operator Manuals
Our Operator Manuals provide comprehensive information on packaging, operating, safety, maintenance and troubleshooting of our machinery. Find and view, download or print the Operator Manual for your Spida Machinery or MangoTech machines below.
If the Operator Manual you are looking for is not listed below, please contact us on info@spida.com to request it. Additionally, Square1 and Klaisler Operator Manuals are available upon request, by emailing usasupport@spida.com
Cutting and Measuring
CSS Apollo Saw Gen IXCSS Apollo Saw Gen VIII
CSS Apollo Saw Gen VII
9804000 - CSS Apollo Saw (OMRON)
CSS Vector Saw Gen VIII
CSS Vector Saw Gen VII
CSS Gen IV
SnipSaw 600
SnipSaw 500
Sprint M600
Mitre Saw
Rapid Stop
Roller Conveyor Tables - Simple Stop v2
Solid Top Tables - Simple Stop v2
Mitre Box
Wall Frame Assembly
Wall Extruder PG/SG Gen V (US)Wall Extruder Gen V (AUS/NZ)
Wall Extruder Gen IV (AUS/NZ)
Fast Framer Gen III
Stud Extruder
Sheather
Manual Framer
3 Head Nog Nailer
Conveyor Overframe and Pusher
Curved Conveyor
Major Sub Assembly Table
Wall Chain System (Chain Conveyor)
Frame Lifting Clamp
Finishing Tables (End Eject and Side Eject)
Wall Stacker
What our customers say...
“We began working with Cullen at Spida Machinery, it was immediately a different experience. Not only was the pricing and accessibility of their machinery a breath of fresh air, but the included service and support we got with Cullen was fantastically helpful. We have now been working with a complete suite of Spida’s systems and feel like it is a fantastic match for what our industry needs”
Kyle Tompane, CTO & Founder - Agorus
What our customers say...
"We purchased the ‘Automated Apollo Saw’ a couple of years back. Wow! this saw has been a great addition to our truss plant. During the spike in lumber prices along with this saw’s ability to cut scrap into useable pieces, it has paid for itself in no time. The equipment is extremely durable to stand up to the beating it takes in a truss plant.
Jackie Crutcher - Manager, Wilson Lumber
Get in Touch with our Service & Maintenance Team
If you’ve got any questions about our service & maintenance, would like to book a visit, or want to learn more about a Technical Service Agreement, get in touch with our team by clicking the button below.
SEND US AN EMAIL
